Bonnie and I wanted to assure you, our friends and visitors, that we will continue to post here in this journal; it is, after all, our first, and it has grown on us.
Even though we went through AOLHell yesterday, it wasn't all bad. We'd like to thank "Don" the AOL tech guy, for doing his level best to help (although, for all we know, his real name is Rajneesh Surubindanam or perhaps HAL 9000) and Joe Loong the Journals Editor, who suffered a shitstorm of criticism yesterday, but was unfailingly polite when we presented him with our problem and took the time to help us out, and we must also thank Christina of "My Journey With MS", who offered us the correct solution, even though we incompletely understood the information that she passed along.
As of this moment, we are still forced to access our journal through a stand-alone browser - if we enter the normal way, we are treated as guests rather than owners. This added step takes slightly more time and is annoying, and should be unnecessary. It is to AOL's everlasting discredit that they did not bother to consider the inconvenience to their paying customers. We are unfortunately paid up for a year, but when that year ends, we will seriously consider using another ISP. We have local ISP's that would, we're sure, be ecstatic to have us as customers.
We are not enamored of having to suffer a thoroughly unpleasant and aggravating experience. Last night we received a "fix" program, but it experienced a "compatibility problem" and stopped responding, so the fix was never completed. We're unhappy about that, also.
Those of you who have Symantec's product installed on your PC do not see the ads, we have discovered, so if you don't like having to endure viewing them, you might consider their firewall and anti-virus programs.
Joe, we just wanted to thank you again for your invaluable help yesterday. You were forced to endure a lot of misdirected criticism (a position that Mal has personally been in) and it had to have been at least a tad uncomfortable. There are those of us who understand that you personally were not responsible for this ill-advised mess, and we want you to know that. We would just like you to pass along to the corporate honchos that J-land is not happy about this state of affairs. It is disrespectful and an affront to those of us who are subscribers.Thanx.
Bon & Mal