Experiment

Testing rebuild ... success! Here's the info we got from Lisa (see previous entry).

A. CLEAR THE WEB BROWSER CACHE AND REBUILD THE AOL ADAPTER

A damaged web browser cache and/or a damaged AOL adapter may cause this issue. Windows networking requires that a network adapter exist for any application that must access the internet. The AOL software uses the AOL adapter to access the internet.

1. Sign off and close the AOL software.

2. On the end of the Windows taskbar next to the clock, click the AOL icon, then click SYSTEM INFORMATION.

NOTE: If the AOL icon is not displayed, click the START button, select PROGRAMS or ALL PROGRAMS, select AMERICA ONLINE, then click AOL SYSTEM INFORMATION.

3. Click the UTILITIES tab.

4. In the BROWSER section, next to CURRENT CACHE, click the CLEAR button until the Current Cache size reads 0 KB.

5. In the AOL UTILITIES section, next to AOL ADAPTER, click the REBUILD button.

6. Click the OK button.

7. Click the CLOSE button.

8. Restart the computer and launch the AOL software again. The AOL Adapter will be rebuilt automatically.

B. RUN WEB UTILITY

Webutil restores system settings to resolve connection and browsing problems.

1. On the end of the Windows taskbar next to the clock, click the AOL icon, then click SYSTEM INFORMATION.

See NOTE above if icon is not displayed

2.Click the OK button.

3. Click the UTILITIES tab.

4. Under the NETWORK section, next to WEBUTIL, click the OPEN button.The WebUtil tool will now conduct a system check.

5. Click the OK button.

6. Click the CLOSE button.

C. RESET THE WEB SETTINGS IN INTERNET EXPLORER

1. Click the START button, select PROGRAMS or ALL PROGRAMS, then click INTERNET EXPLORER.

2. On the menu bar, click TOOLS, then click INTERNET OPTIONS.

3. Click the PROGRAMS tab.

4. Click RESET WEB SETTINGS.

5. Click the YES button.

6. Click the OK button.

7. Click the OK button to close the Internet Properties window.

8. Click the X in the upper right corner to close the Internet Explorer window.

D. RESTORE THE INTERNET EXPLORER SECURITY SETTINGS

1. Please close any Web pages that may be open.

2. Follow step 1 just above.

3. On the menu bar, click TOOLS, then clickINTERNET OPTIONS.

4. Click the SECURITY tab.

5. Click the DEFAULT LEVEL button, then click the OK button.

6. Click the X in the upper right corner to close the Internet Explorer window.

We didn't have a Web Utility (this could be because I forgot to sign on to AOL again) so we used Quick Restore. We had to sign in as an existing member but that was a minor inconvenience. If you still can't save entries to your journal normally, this method really works.

P.S. If any of you see ads on our journal, please let us know what corporations are sullying our space. We are going to send them emails expressing our displeasure and our intention to boycott them.

Peace.